We want your experience at GoBros to be as smooth as possible. And we’re not just saying that. The following links and information should help with most issues, but, if you need further assistance, don’t hesitate to contact us. Usually, you’ll hear back from within 24 hours. Unless there’s a John Candy marathon on cable.
Shipping
GoBros is proud to offer free shipping on all orders delivered within the U.S. We ship to all states, including Alaska and Hawaii, Military APO/FPO addresses, and U.S. Territories. For more information, visit our Shipping Information page.
Priority and UPS orders received on non-business days (Saturday, Sunday, and holidays) or placed after 1 PM CST will not be shipped until the first available business day.
Please contact your local carrier's office to see if a package has been left for you; In certain cases, a package will be left with a local carrier's office if the recipient is not available upon delivery.
We have also heard cases of carriers scanning packages as delivered before being delivered. If you have not been able to locate the parcel after doing this please contact us.
Returns
Don't love your GoBros purchase? We want you to be happy. GoBros.com will accept returns and exchanges for items returned in their original condition up to 60 days after you receive your order. Returns received later than 60 days may be refused or issued site credit.
To ensure full credit, all returned products must be returned in unused condition. Gently used or slightly worn items will be refused. Please be sure that your return/exchange item is still in (or attached to) the original manufacturer's packaging. Items that are returned in unsellable condition will be refused for credit or exchange.
Items marked as Past Season or items found in the Clearance section of the site are final sale only.
To start the return or exchange process, visit our return portal.
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of receipt of your delivery. Please have your order number on hand.
We will make every effort to replace the item(s) promptly. We will cover all shipping charges if there was damage to the item due to shipping. If there is extensive damage to the packaging, please refuse the order and contact our Customer Service Department immediately. Please have your order number available when you call.
General
We do not. We are online only. We do have an office/warehouse in Minnetonka, MN where local customers can pick up their orders if they choose. We also use a fulfillment network and have inventory in various other states. We also do not have a catalog. Everything is shown on this site.
Per applicable state and local laws, we are required to charge sales tax in localities where GoBros has operations. GoBros does not benefit from the collection of sales tax and we remit all taxes collected to the appropriate taxing jurisdiction.
As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction.
The terms contained herein are subject to change as the taxation of online transactions is evolving. GoBros strives to follow state and local tax laws as they exist currently and continues to track and update its taxation policies as those laws change.
Orders shipped to states where we have operations will have all applicable state and local sales tax added to your total order and to related shipping and handling charges where appropriate.
GoBros does not collect sales or use tax in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is exempt from taxation. Your purchase is not exempt because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year, reporting all the taxable purchases that were not taxed, and to pay the tax on those purchases.
You may have a tax obligation in states where GoBros does not collect sales tax. Details of how to report these taxes may be found on the websites of your respective taxing jurisdictions.
We do not charge sales tax on the sale of Gift Certificates; but items paid for with Gift Card will be taxed if shipped to addresses in the states or regions mentioned above.
After placing your order, you will immediately get an email with an order confirmation link. If you are as impatient as we are, you can feel free to use the link in the email to check the status of your order at any time. Also, keep your eyes peeled for a shipping confirmation email.
Unfortunately, we are not able to edit billing information once an order has been placed for security purposes. However, if you have received a confirmation email, your order has been placed successfully!
If you must cancel, although we can’t imagine why, we recommend contacting us as soon as possible. If your socks have not shipped, we can stop the process and refund your money. If your socks have already shipped, send them right back to us so another sock lover can enjoy them. If you paid for shipping, you will not be reimbursed for your shipping costs.
Warranty
If you purchased your Darn Tough socks from us you can download our warranty form and follow the instructions.
The best way to know about all our special sales and promotions is to sign up for our email newsletter! You will be the first to know about sales and new products. You can signup at the bottom of any page or when you place an order or create an account. All our current promotions are also visible on our discount code page.
Almost all our promotions use a discount code that you must enter when you check out. You’ll find these codes on our website or in the email you got advertising the sale. When you are entering your information in your shopping cart at checkout, look for a field that says “Gift card or discount code” and enter your special code. Click the APPLY button, and your discount will show up! Piece of cake.
We are so sorry you missed out! But don’t worry too much — another sale will come around the bend before you know it. Because we are based in Minnesota, USA, our promotions end at midnight Central Time unless otherwise stated. We always make sure to be clear about when sales end in all our email and website advertisements, so be sure to pay close attention. We encourage all our shoppers to sign up for our newsletter so you know the minute our sales kick off!
No, you can only use one discount at a time. If you have multiple discount codes, you can choose which one you want to go with. If you’re a newsletter subscriber, you may see a different discount code in your email than on the website for the same sale. You can use either code during checkout to apply a discount to your order.
Note: If you have a gift card, you can use that at the same time as a discount code. These are both entered in the same field during checkout. Enter one code, then the other.
Unfortunately, no. Our sales and promotions are popular, so we do sell out of certain styles. This is why we encourage shoppers to look out for our emails and make their purchases when a sale begins. If the style you want has sold out, you can click the NOTIFY ME WHEN AVAILABLE button to find out when it is back in stock.
Gifts
You’re in luck! Socks make an excellent gift, and people love picking their own pairs! Our gift cards come in different amounts and include no extra fees. They arrive in your email after you buy them online.
Yes, of course! We offer complimentary gift messages on all orders. When you check out from your cart, you will find a designated field to write a gift message. We are limited on space, so please keep your note under 150 characters. We'll include this on the packing slip and remove the prices as well.
Shop Pay Installments
How it works:
Add items to your cart. Check out with Shop Pay. Choose the option to pay in installments.
Your first payment is due at checkout. The remaining payments are automatically charged to your card saved on Shop Pay based on the payment plan you chose. Don't worry, you'll get an email reminder before each payment to remind you
No, there are no late fees if you miss a scheduled payment.
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into flexible installment payments.* Your first payment is due when you make your purchase.
*Rates from 0% APR 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
• A smaller payment balance on the final payment.
• Less future payments on the remaining loan balance.
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original payment method within 3 to 10 business days.
If you paid for an order in monthly payments, then you won't be refunded the paid interest. Interest is the cost of borrowing, and isn't refundable.
The installments option on Shop Pay is available on debit and credit cards. Capital One cards aren't accepted. If you choose a monthly payment option, then you can only pay with a debit card.
